customer-service-playbook-planner
customer-service-playbook-planner
by PromptSpace
Transform chaotic support into structured operations with playbooks, triage rules, and automated QA rubrics.
- Design a P0-P3 ticket taxonomy with clear SLAs and ownership.
- Generate a sentiment-response matrix to handle frustrated or angry customers.
- Create deterministic QA rubrics to score support team performance.
Security scannedInstant install
$7
One-time purchase
Included in download
- Downloadable skill package
- Works with OpenClaw, Cursor
- Instant install
Trust & Verification
- Last updatedRecently
- Tested onOpenClaw, Cursor, Claude Code
- SecurityScanned — no malicious code detected
- SupportCommunity support via contact page
- LicenseCommercial use — single seat
0
customer-service-playbook-planner
by PromptSpace
Transform chaotic support into structured operations with playbooks, triage rules, and automated QA rubrics.
75 views
$7
One-time purchase
⚡ Skill ready to install in Claude Code, Gemini CLI, or any MCP-compatible client. Read the install guides →
Included in download
- Downloadable skill package
- Works with OpenClaw, Cursor
- Instant install
75 views
0About This Skill
Professional Operations Infrastructure
The Customer Service Playbook Planner is a specialized skill designed for developers, operations managers, and support leads who need to build high-performance service systems. It moves beyond generic AI advice to generate deterministic, production-ready operating standards for SaaS, ecommerce, and service businesses.
What it does
This skill architecturally designs your support organization's nervous system. It generates structured ticket taxonomies, SLA definitions, sentiment-aware response matrices, and escalation paths. It includes a bundled Python CLI for generating repeatable JSON/Markdown artifacts and performing automated QA scoring of support transcripts.
- Structured Triage: Maps issue categories to priorities (P0-P3), owners, and required evidence.
- Risk Management: Establishes clear boundaries for refunds, cancellations, and security incidents.
- Automated QA: Uses a standardized rubric to score agent responses for accuracy and policy compliance.
- Handoff Logic: Defines precise rules for when a chatbot should escalate to a human agent.
Why use this skill?
Most AI agents provide "friendly" advice that is unusable in a production environment. This skill enforces operating rules that protect your business from false promises, legal liability, and inconsistent service. It produces documentation that is ready to be imported into Zendesk, Intercom, or internal knowledge bases.
Use Cases
- Design a P0-P3 ticket taxonomy with clear SLAs and ownership.
- Generate a sentiment-response matrix to handle frustrated or angry customers.
- Create deterministic QA rubrics to score support team performance.
- Define chatbot-to-human handoff triggers based on intent and risk.
- Draft SOPs for high-volume workflows like account recovery and cancellations.
How to Install
mkdir -p ~/.claude/skills/customer-service-playbook-planner && curl -s -X POST 'https://api.promptspace.in/api/skills/customer-service-playbook-planner/install' | python3 -c "import sys,json; sys.stdout.write(json.load(sys.stdin).get('installInstructions') or '')" > ~/.claude/skills/customer-service-playbook-planner/SKILL.mdFree skills install directly. Paid skills require purchase - use the download button above after buying.
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OpenClaw, Cursor, Claude Code, Codex CLI
Creator
P
PromptSpace
We build AI agent skill packages for content creators. Specializing in Chinese social media automation.